Mini Markham

I had a great experience purchasing a used Mini cooper S countryman. It's always nice to find a person who is patient and helpful, Ms. Jananie was an amazing and a stellar sales representative who would go far and beyond to make your experience a memorable one. The manager, Ms. Jocelyn has been very informative, knowledgeable, caring and the list goes on. I would totally recommend Mini Markham and look for this two ladies to anyone who is looking to drive a mini in style, fun and to hop into their dream car. Just a friendly advice in the future to check the updates for the engine oil monitor, wipers, lights, etc. or full check/test before leaving the showroom once receiving your preowned car.

I had my lease at MINI Markham which made it my usual spot for servicing. My experiences with the service department were consistently positive – the staffs were friendly, knowledgeable, and attentive. Unfortunately, my experience during a lease buy-out consultation with the accountant/Finance Manager and the sales department was just terrible. During the consultation, they compelled customers to perform the safety certificate exclusively through their dealership, tacking on various extra fees. When we inquired about these charges, their response was a lecture on 'store policy,' accompanied by a condescending demeanor. This ordeal left us thoroughly dissatisfied. Consequently, we chose to buy out our lease at a different MINI location with reduced fees and no mandatory service certificate 'rules'. We do not recommend this location. Their primary focus seems to be squeezing every possible penny from customers.

Extremely bad exp. here when we pick up our car. The car is full of dust, some mud on the front left tire and rim. The most disappointed point is their delivery staff said "The car will be dirty after you dirve it!" That's a new car, suppose to be washed and clean (I still found full of dust on the sunroof after they so called "re-washed" it) Even we told the staff there are dust & mud, he said " as long as there is no accident, no damage or scratches its fine" We are not looking for the same fancy delivery exp. we had in another BMW dealership (We had a X2 before), but at least arrange a staff with basic service attitude!!!